Frequently Asked Questions
Everything you need to know about your Canvas Store tech experience.
What is the standard shipping time for electronic devices?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do your products come with a manufacturer warranty?
Yes, all electronics sold at Canvas Store come with a minimum 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened electronics?
You can return items within 30 days of purchase. Please note that opened electronics may be subject to a 15% restocking fee if they are not defective.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are the devices sold on Canvas Store brand new or refurbished?
We primarily sell brand new, factory-sealed products. Any refurbished items are clearly labeled in the product title and undergo a rigorous 50-point inspection process.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.